Introducing…Leah Loe

I am very excited about joining the Passport Online team.  As the newest Customer Support Counselor,  I am learning something new every day and I am really getting to meet our customers and I am enjoying the challenge!  After over 20 years as a travel consultant in one form or another, it is nice to know that this old dog still can learn new tricks!

I started in the travel industry working for America West Airlines when they were just starting up, we were called “Cross Utilized CSR’s” and I trained and worked in every customer service aspect of the business; baggage handling, commissary, ticket counter, gate agent, reservations, and my favorite at the time, in-flight.

After my son was born, I needed to keep both feet on the ground and try to keep a ‘normal’ schedule, so I transferred to a brand new department – America West Vacations.  I did a lot of research and spoke to agencies about what they would like to see in vacation packages and I was there taking customer service calls when they made the product available to agencies.

Soon after that I moved from Phoenix AZ to Portland OR and decided since I had spent a good deal of the previous year speaking to travel agents, maybe I could do the job.  An agency took a chance and hired me and I have been in the travel industry ever since. So I definitely know the importance of an agent and I appreciate the skill that my Passport Online customers provide to their own customers.  I have been in your shoes!

Personally, I also do event planning for a local non-profit organization and I love a good party! My youngest daughter just graduated valedictorian of her high school and I couldn’t be prouder. I also have a son who is in sales and I think he is the quintessential salesman, “He could sell ice to Eskimos!” And I have 2 stepchildren that are also grown, but still call me “Mom”! I love to read and play golf (poorly, but I love it anyway) and have been known to spend every Saturday in the fall/winter cheering my Oregon Ducks team to victory from my living room sofa!

I can’t wait to help my next customer!

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