Author Archive:
Tracy Trathen, Customer Support & Technology Counselor



How to Add the All-Important Title Tag to each page of your website

Do you know the phrase, β€œbuild it and they will come” ? Well, with websites that doesn’t work very well. You can build it, but if nobody knows it’s there, they won’t know to come. So your question is, β€œhow do I get people to come to my website?” One of the answers is by […]

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From the Support Desk: How to Choose Captivating Images for Your Website

A picture says a lot… they say pictures can say a thousand words, and great images can help make the difference between an average-looking site, and a really engaging one.

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30 Seconds or Less: Writing Your Personal Brand Statement

Let’s start with a definition. What IS a personal brand statement? A personal brand statement is a concise way of letting other people know what you do and why you’re different. A personal brand statement is one of the keys to providing a quick, top-level understanding of what your business is all about, without making […]

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Adding Photos or Linking files in your NexCite

Are you having problems adding photos or linking your files in your NexCite Website? We have the answer! Have you ever heard the phrase, “what’s in a name?” ? In this case, what’s in a name is probably the culprit, and you will need to rethink how you name your files. If you have saved […]

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Twitter to Facebook Application Hit or Miss

Having some trouble getting Twitter to post your tweets to your connected Facebook page? Don’t worry… you’re not the only one. While doing some support for one of our accounts today, I discovered that some of the connectivity between Twitter and Facebook via the application they provide, just isn’t working. They don’t say exactly what […]

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β€œGood morning! Passport Online! This is Tracy. How may I help you?”

β€œGood morning! Passport Online! This is Tracy. How may I help you?” I say that so many times during the week that I really don’t think about it, but yet, that’s my true passion on the job. When you call, I want to know how I can best help you, and as quickly as possible […]

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